When you visit one of our branches, you may receive a survey asking a few important questions. Our Y uses the Listen360 customer feedback service that helps us gather feedback from our members, analyze, and take action to improve the customer experience.

The YMCA of Greater Cleveland’s Y-Haven program provides Residential Substance Use Disorder treatment, treatment for those with a co-occurring Mental Health disorder(s), and Recovery Housing for women and men in Greater Cleveland.

Meet Vicki McCabe, a downtown resident who has been a member of the Parker Hannifin Downtown YMCA for over 3 years. She has made swimming laps in the early morning before work part of her routine.