Membership FAQ
When you became a member of the YMCA of Greater Cleveland, an online membership account was created for you. You should have received a confirmation email to set up your password. If you didn’t receive it or missed the email, no worries! Simply use the email address or phone number you provided during sign-up to log in. If you've forgotten your password, you can easily reset it or use a one-time code to access your membership account.
Once you are login to your account you can easily update:
- your address, email, phone and emergency contact.
- opt in or out of text messages.
- update your payment methods, including your default payment methods for your monthly membership dues draft.
The policies for the YMCA of Greater Cleveland can be found in our Membership Handbook. Please note that some policies may vary by branch. If you have any questions, don't hesitate to contact your local Membership Director.
Click the button below to submit a cancellation request for your membership through your account. By submitting your request, you are providing your digital signature to cancel your membership. Please note that a 7-day notice prior to your draft date is required to process any cancellation requests.
Placing a hold on your membership is designed for times when you need to pause due to medical reasons, vacation, or scheduling conflicts. Holds do require a 14 day notice prior to your draft date.
- You can place your membership on hold for up to 3 months within a calendar year.
- By putting your membership on hold, you agree to have your account automatically reactivated and drafted starting the month of your return.
- A reduced fee applies during the hold period:
- $10 for individual memberships
- $15 for family memberships
- The hold fee can be drafted monthly or paid in full for the duration of the hold.
- While your membership is on hold, you will have access to YMCA360 virtual programming, but will not have access to the branch.
- If you'd like to return earlier, visit the branch and speak with a member service representative to release the hold.
Changes to your membership, such as adding members to your account or changing the membership type (e.g., Adult to Family, Family to Adult), affect your membership dues. Therefore, we require a request to be submitted through your membership account.